FAQ & Contact

Services such as the restaurant, bar, playroom, game room, kids entertainment, EV charger and more are located at Family Resort del Mar, which is just across from Residence Superior del Mar. Our guests are welcome to enjoy all amenities at Family Resort del Mar during their stay.

The parking lot is free, as is the garage under the main building. The availability of parking depends on occupancy and availability of parking spaces. Parking cannot be reserved. An electric vehicle charging station is also available on-site for additional charge.

In Residence Superior del Mar you can book only breakfast. Halfboard or all inclusive we do not offer. As part of the Family Resort del Mar, you have at your disposal an “a la carte” restaurant where you can order lunch or dinner at any time.

Breakfast can be booked online or at reception. Breakfast can also be booked for one day or for the whole stay. The price for adults is 14 € / day, the price for children 6 – 11.99 is reduced by 50% while for children 0 – 5.99 is free.

Check-in starts at 16:00. Check-out is until 9:30. If the reservation was made through our official website, departure is until 10:30.

You can do check in immediately upon arrival at the residence, and you can pick up the keys for the apartment after 16:00, since the check-in is then. While you are waiting for your apartment to be used, you can use our luggage room, swimming pool, showers, toilets and all other facilities within our residence.

During the high season, it is typically not possible due to high occupancy levels. It is always best to check with the Reception for availability.

Pets are allowed, the price is 15,00 EUR/pet per day.

Check-out at night is also possible, the reception is open 0-24 hours.

Tourist tax and facility tax are not included in the final price of the apartment. Price of tax is for: adults: €1,60 per day, children 12 – 17.99: 50%, 0 – 11.99 free. Facility tax price: €3,77 / one time.

At the reception of Family Resort Del Mar, it is possible to pay in cash in EUR or with Visa, Maestro, Mastercard cards. In the Restaurant and Bar payment can only be made with cards (Visa, Maestro, Mastercard) or you can deposit cash on a Pre-Paid card, which is also your card-key to the apartment, and use it to make all payments. Money from this card can be withdrawn at the reception at any time.

Yes, we offer complimentary Wi-Fi throughout the residence. Password details are provided at check-in.

We do not offer airport shuttle services; however, we would be glad to provide you with the contact details of a reliable taxi company we collaborate with, which offers special rates for our guests.

Reservations made through our official website can be cancelled or modified up to 48 hours prior to arrival. For bookings made through third-party platforms (such as Booking.com, Expedia, etc.), kindly contact our reservations office for assistance.

Yes, sunbeds and umbrellas at the pool are free of charge for all our guests, but it is subject to availability and they can not be reserved.

Yes, we offer baby cribs (suitable for children up to 3 years old), high chairs that are free of charge and an umbrella stroller (additional charge 3€/day) upon request. Please let us know in advance or at check-in, and we will ensure these items are provided for your convenience.